FAQ
1. How do I place an order? To place an order, simply browse our products, select the items you want to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment through Stripe for added convenience.
3. Can I modify or cancel my order after it has been placed? Once an order has been placed, modifications or cancellations may not be possible as we strive to process orders quickly for timely delivery. Please contact us immediately if you need assistance with your order.You can cancel your order within 10 hours.Otherwise if you want to cancel it you have to pay shipping charge.
4. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your package.
5. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.
6. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 1 days of receiving your order to initiate a return or exchange. Please refer to our Returns & Exchanges Policy for detailed instructions.
7. How can I contact customer support? Our customer support team is here to assist you with any questions or concerns. You can reach us via email at unzipgoods@gmail.com or through our Contact Us page on the website.
8. Are your products ethically sourced and environmentally friendly? We are committed to ethical sourcing and sustainability. Many of our products are sourced from reputable suppliers who adhere to fair labor practices and eco-friendly manufacturing processes. Please refer to the product descriptions for specific details.
9. Do you offer wholesale or bulk ordering? Yes, we offer wholesale and bulk ordering options for select products. In that case you have to pay 50% of Total price in advance.Please contact us directly to inquire about wholesale pricing and availability.
10. How can I stay updated on new products and promotions? Stay connected with us by subscribing to our newsletter and following us on social media. You'll be the first to know about new product launches, promotions, and exclusive offers.